Here at JCFiber and NineStar Connect, we value our customers and understand the importance of customer service. Our Live Call Center is staffed 24 hours a day, 7 days a week at the NineStar Connect headquarters in Hancock County, Ind. NineStar Connect’s staff proactively responds to your questions and provides prompt and efficient solutions, including troubleshooting, dispatching personnel, or arranging for return contact.